Customer
Experience
Innovation
We create differentiated customer experiences for our clients to help them drive brand equity and revenue growth.
We apply the principles of The Product Mindset ensuring that your product solves for your customers' most critical needs, and that it can evolve quickly as those needs change. We craft experiences that seamlessly integrate into your product, that can connect across multiple channels and drive the business outcomes you're looking to achieve, by design.
![](https://www.3pillarglobal.com/wp-content/uploads/2022/03/Customer-Experience-Innovation-hero-1.jpg)
Featured stories
Equinox
Leveraging premium technology solutions, Equinox expanded their business internationally and developed a digital member community without breaking a sweat. Equinox is a health and wellness brand that operates luxury fitness clubs as well as SoulCycle, Blink Fitness, and PURE Yoga studios.
![Equinox](https://www.3pillarglobal.com/wp-content/uploads/2014/05/bg_cs_equinox-1.jpg)
Major Auto Insurer
Consumers today expect to have convenient, effortless and personalized digital experiences with every brand and service they use. Through our longstanding partnership with one of the top three property and casualty insurers in the US, we aimed to change that by bringing them to the forefront of digital innovation. Our collaboration led to the creation of a custom product portfolio including a 4.8 star rated App that leverages augmented reality and machine learning to provide a one-of-a-kind customer experience and cement our client as a leader in the sector.
![Major Auto Insurer](https://www.3pillarglobal.com/wp-content/uploads/2022/01/Major-Auto-Insurer.jpg)
Our Approach
Customer Experience Experts
Don works with our clients right from their first touchpoint with 3Pillar. His primary role is to determine how we can solve for their UX needs, from research, design, team building and a leadership perspective Don is know to have an immediate impact on our client relationships.
Before joining 3Pillar in Don founded his own gaming retail business, Gravity Games, was a lead UX consultant at Phasma Consulting and played critical UX roles as a design strategist and UX researcher at large firms including Sage and ADP.
Michael leads the UX Practice at 3Pillar, day to day he’s mentoring and supporting designers across a wide range of engagements, ensuring that the outcomes they deliver are world-class.
Prior to joining 3Pillar in 2016, he was a Lead UX Consultant at Publicis Sapient and held a number of product and design leadership roles at Marriott Hotels and Resorts, SAIC and Chrysler.