We create differentiated customer experiences for our clients to help them drive brand equity and revenue growth.
We apply the principles of The Product Mindset ensuring that your product solves for your customers' most critical needs, and that it can evolve quickly as those needs change. We craft experiences that seamlessly integrate into your product, that can connect across multiple channels and drive the business outcomes you're looking to achieve, by design.
Leveraging premium technology solutions, Equinox expanded their business internationally and developed a digital member community without breaking a sweat. Equinox is a health and wellness brand that operates luxury fitness clubs as well as SoulCycle, Blink Fitness, and PURE Yoga studios.
Major Auto Insurer
Consumers today expect to have convenient, effortless and personalized digital experiences with every brand and service they use. Through our longstanding partnership with one of the top three property and casualty insurers in the US, we aimed to change that by bringing them to the forefront of digital innovation. Our collaboration led to the creation of a custom product portfolio including a 4.8 star rated App that leverages augmented reality and machine learning to provide a one-of-a-kind customer experience and cement our client as a leader in the sector.
Customer Experience Experts
Before joining 3Pillar in Don founded his own gaming retail business, Gravity Games, was a lead UX consultant at Phasma Consulting and played critical UX roles as a design strategist and UX researcher at large firms including Sage and ADP.
Prior to joining 3Pillar in 2016, he was a Lead UX Consultant at Publicis Sapient and held a number of product and design leadership roles at Marriott Hotels and Resorts, SAIC and Chrysler.
A proud veteran, CJ is an Alum of USAAs, now famous, team of Experience Owners. During his career he’s designed experiences for customers that have simplified and delighted customers as they bank and get insured.