UX Assessment

Ensure your User Experience delights, engages, and converts. Get expert opinions on how and where you have opportunities for improvement.

The UX Assessment Process

Are your product’s conversion rates lagging behind industry standards or decreasing over time? Are you worried that its look and feel are getting stale but want an outside opinion? A UX Assessment may be just what you need to elevate your product’s UX.

Our UX Assessment offering places a premium on usability and value generation. This focus helps UX teams get more closely aligned to the wants, needs, and desires of the product’s user base. It often helps uncover key insights that can lead to an unexpected shift in a product’s direction.

Check Your UX

UX Phases

Why Opt for 3Pillar's UX Assessment?

Establishing a deep, visceral connection with your users greatly increases the chances of a product generating business value and meeting a company’s expectations. Our UX Assessment offering helps demystify any confusion around what a product’s users truly want and need, and creates alignment between Product, UX, Engineering, and Executives around what the highest-value UX improvements to a product will be.

The UX Assessment results in a complete UX Assessment matrix, findings analysis, key learnings, areas of improvement and recommendations, and additional questions uncovered. It can also be paired with an Analytics Review and Usability Testing. When paired with those additional options, we provide all of the previously mentioned items, plus an analysis of user behaviors developed through analytics and user interviews. This proven framework of quantifiable metrics + qualitative research yields a more robust UX and a much-improved product experience.

Case Studies

Leveraging UX Analysis & User Interviews to Drive User Growth & Retention
A leading subscription-based image library provider acquired a competitor whose usage steadily declined over time. This prompted the parent company to engage 3Pillar Global to perform a UX Assessment to identify experience improvements that could positively impact the product’s bottom line and generate an ROI.

Meet the Team

Director, Global Head of User Experience
Michael Rabjohns

Michael Rabjohns is the Head of User Experience at 3Pillar Global, and has over 20 years’ experience in digital product design (UX and Product Management). He has worked for or with Marriott.com, Chrysler International, Ford, Calvin Klein, Trex, Forrester Research, Carfax, Euro RSCG, SapientNitro, and many other firms. He is an eager advocate for user research for delivering maximum value to users, and would be happy to chat with you about typography anytime.

Senior User Experience Designer
Adrian Harja

Adrian Harja is a Senior User Experience Designer with more than a decade of experience in designing digital products for companies ranging from startups to established brands. Accessible and usable design is an essential component of UX design as well as technical innovation and business goals. His expertise includes accessibility, usability and heuristic evaluation, interaction design, Design Systems, and research analysis and synthesis.

Senior User Experience Designer
Andra Ioanas

With over 7 years of experience in UX design, Andra Ionas crafts intuitive digital solutions. She works with many different companies like dynamic startups as well as established organizations across various levels of stakeholders to design and implement products with user empathy and innovation at the forefront. She transforms interactions into intuitive journeys, merging aesthetics with user-centric solutions.

Senior User Experience Designer
David Lugo

David Lugo is a UX Researcher and UI Designer at 3Pillar Global. On the research side, he works on everything from the creation of scripts to performing and analyzing interviews. Within UI design, David works on the creation of various digital products, including the creation of Design Systems for digital assets like marketplace platforms and robust legal document management products spanning many industries and verticals.

User Experience Researcher
Juliana Avila

Juliana Avila is a User Experience Researcher (UXR) with 3Pillar Global. She approaches every challenge with a systemic and human-centered lens, taking into account three fundamental elements: the user’s profile, the product or service, and the objectives behind their use. Using both qualitative and quantitative research methods tailored to the specific goals of each study, Juliana excels in pinpointing the critical insights within the research process and finding ways to translate user needs into an improved product experience.

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