Insights and thought leadership on product strategy, product design, and product development in the form of blog posts, podcasts, and articles for outside publications.

July 21,2021

How Customer Experience Has Evolved

CX has always played a crucial role in a company’s success—from the Mad-Men era of wining-and-dining clients to today’s era of personalization, chatbots, and omnichannel journeys. In the last decade, customer experience has changed dramatically. Yet, one thing remains constant: customers want to be treated with special care. Below, we’ll discuss the evolution of the […]

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