Uber. Hyatt. Apple. Timberland. Dell. What do these seemingly very different—yet incredibly thriving—companies have in common? They all gather customer feedback. Successful organizations treat feedback seriously because they know that two-way communication has the potential to drive innovation, spark improvements, and serve as the cornerstone of an effective customer experience (CX) strategy. In this section, […]
Insights and thought leadership on product strategy, product design, and product development in the form of blog posts, podcasts, and articles for outside publications.