Insights

Insights and thought leadership on product strategy, product design, and product development in the form of blog posts, podcasts, and articles for outside publications.

Patient Satisfaction through Personalization
March 14,2024

Driving Patient & Member Satisfaction through Personalized Digital Solutions

Healthcare patients are busy people with busy lives. What’s more, their interactions with providers and payers often occur at times when emotions are high and frustration can easily arise. The more friction in their experience, the more acute those frustrations become. Yet healthcare technology systems rarely prioritize the patient or member experience. They treat the […]

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