3Pillar Global, a leading software development company that provides innovative technology solutions for clients, regularly publishes blog posts on issues related to software product design, development, testing, and more.

July 7,2020

Reap the Rewards of Using Contextual Inquiry

At the start of our project with an international rent-to-own company, we conducted contextual inquiry at a few of their brick-and-mortar locations. We had the opportunity to observe operations, ask clarifying questions along the way, and capture key information such as delighters and frustrations.

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