3Pillar Global, a leading software development company that provides innovative technology solutions for clients, regularly publishes User Experience and Customer Experience design-related insights and blog posts.

Citibank Skyscraper
March 1,2021

Better UX Design Would Have Saved Citibank $500 Million

Citibank committed one of the “biggest blunders in banking history” when it accidentally wired $900 million in payments last year to Revlon’s lenders, when it only intended to send $7.8 million. While some good samaritan lenders returned the extra payments, others did not, leaving a $500 million deficit in the balance. What’s more, a judge […]

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