Better UX Design Would Have Saved Citibank $500 Million
Citibank committed one of the “biggest blunders in banking history” when it accidentally wired $900 million in payments last year to Revlon’s lenders, when it only intended to send $7.8 million. While some good samaritan lenders returned the extra payments, others did not, leaving a $500 million deficit in the balance. What’s more, a judge […]
