Archives: Clients

May 27,2022

Innovation Begins with Customer Feedback

Uber. Hyatt. Apple. Timberland. Dell. What do these seemingly very different—yet incredibly thriving—companies have in common? They all gather customer feedback. Successful organizations treat feedback seriously because they know that two-way communication has the potential to drive innovation, spark improvements, and serve as the cornerstone of an effective customer experience (CX) strategy. In this section, […]

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