AI-Powered Operations
Powered by NEXUS, 3Pillar’s proprietary rapid AI-native application and agent development platform
Apply AI automation and delegation to reduce costs & inefficiencies and enable reasoning-driven decisions.
Build a unified knowledge and reasoning foundation
Turn institutional policies and expertise into a central knowledge base that enables automation and better decision-making.
Automate processes and decisions where it matters
Reduce manual effort by automating tasks and applying reasoning only when it improves accuracy.
Deliver real-time intelligence to eliminate hidden inefficiency
See where work slows down, resolve issues earlier, and reduce the manual effort that drives operational cost.
Overview
Most organizations still run on workflows driven by human interpretation, tribal knowledge, and manual decision-making. Claims processing, intake, investigations, approvals, and service interactions slow down because the logic guiding them lives in PDFs, legacy systems, or the minds of a few experts.
These workflows were never designed to operate at scale or adapt continuously. As volume, complexity, and regulatory pressure increase, backlogs grow, errors multiply, cycle times stretch, and operational costs rise. Over time, organizations lose consistency, visibility, and confidence in how decisions are made.
AI-Powered Operations distills manual, knowledge-driven workflows into structured models that run with greater accuracy and consistency. We uncover rules and relationships embedded in documents and processes, turning institutional policies and expertise into operational logic that automates decisions, supports human judgment, and enables continuous monitoring.
3Pillar delivers these outcomes through cross-functional services and secure, cloud-agnostic delivery frameworks, enabling agentic workflows to scale without vendor lock-in while improving speed, reliability, and long-term maintainability.
What we build
Operational knowledge models
Transform policies, procedures, and institutional expertise into automation-ready logic.
Agentic workflow orchestration
Coordinate tasks, decisions, routing, and exceptions across systems.
Decision and task automation
Automate high-volume, rules-driven steps such as claims, intake, reviews, reconciliations, and approvals.
Intelligent intake and triage
Classify, route, and prioritize work with greater accuracy.
Human-in-the-loop oversight workflows
Ensure expert review where judgment is required, with automation applied confidently elsewhere.
Operational insights and anomaly detection
Surface delays, breaks, and patterns before they impact customers or compliance.
Real-time dashboards and observability tools
Provide visibility into throughput, quality, exceptions, and decision paths to monitor performance and maintain operational confidence.
Integration and execution foundations
Connect reasoning engines, enterprise systems, and data sources through secure, cloud-agnostic infrastructure.
Industry use cases
Patient intake and clinical triage that require routing based on symptoms, criteria, and medical policy.
Prior authorization and medical necessity review where rules live in PDFs and clinician knowledge.
Revenue cycle exception handling involving claim edits, coding discrepancies, and documentation gaps.
Care management workflows that depend on consistent application of clinical and operational guidelines.
KYC/AML review workflows requiring structured logic and high-volume decision consistency.
Loan and credit exception management where underwriting rules must be applied reliably.
Dispute and chargeback flows that require multi-step validation and evidence gathering.
Compliance documentation and monitoring to ensure auditable, policy-aligned actions.
Claims adjudication and triage that require accurate application of eligibility, coverage rules, and exceptions.
Subrogation and fraud review workflows requiring pattern recognition and consistent criteria.
Policy servicing and endorsements involving rule-driven updates and validation.
Appeals and reconsiderations that rely on transparent, auditable reasoning.
Customer support workflow automation including intake classification, routing, and escalation.
SaaS billing and entitlement logic that requires consistent rules application.
Partner onboarding and compliance workflows that depend on multi-system data and aligned rules.
Operational monitoring and anomaly detection that strengthen platform reliability and customer experience.
Data validation and enrichment flows that require accuracy and consistency to protect product value.
Research, investigation, and editorial review processes requiring consistent application of complex rules.
Classification, tagging, and categorization pipelines where human judgment is costly and slow.
Quality assurance and exception management that ensure accuracy and preserve trust in high-value data products.
Content classification and rights management that require accurate metadata extraction and policy-aligned decisions for publishers and streaming platforms.
Ad operations workflows spanning targeting validation, inventory checks, pacing oversight, and exception routing across digital and streaming environments.
Content integrity, compliance, and editorial review applying structured guidelines with human‑in‑the‑loop oversight.
Metadata enrichment and cataloging workflows that improve discovery, personalization, and content availability.
Don’t just lead your company, lead your industry
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