Jessica Hall, Director of Product Consulting at 3Pillar Global, had an article titled “ Team Conflict: Four Ways to Deflate the Discord that’s Killing Your Team” published on A List Apart on June 27, 2017.
In the article, Jessica explains how “the conflicts probably started small. One bad interaction, then another, then people don’t like each other, then teams don’t work together well.” Such conflicts invariably have a negative impact on the team’s performance, limit creativity, and lower morale.
In the end, it’s not about team members liking each other. What they have to do is find common ground, a measure of respect for one another, and a willingness to work together to benefit the project. As Jessica puts it, “It’s messy, awkward and hard for team leaders to resolve conflict but the results are absolutely worth it.”
A List Apart explores the design, development, and meaning of web content, with a special focus on web standards and best practices. A List Apart was started in 1997 as a mailing list and launched its website in 1998. It has more than 200,000 members and more than 200,000 weekly page views today.
Jessica Hall is the Senior Director of Product Strategy and Design at 3Pillar Global. She helps clients from startups to established enterprises build great products and more customer-focused teams. She likes riding bikes, being a mom and painting.