Powering Routes to Revenue: CMO Council Roundtable on Creating New Avenues to Growth

Marketers are focused squarely on revenue growth and speed to market. They have more data and understanding about their customers than ever before and need to create compelling and lasting experiences that drive loyalty and increase customer spend. There is no question that digital products are core to this effort. In fact, because technology is so central to innovating digital products, Gartner predicts that CMOs will spend more on IT than CIOs by 2017.

At the same time that CMOs are looking for ways to innovatively apply technology to drive growth, CIOs are struggling with flat or reducing budgets where a greater percentage of spend is devoted to maintaining the legacy environment and delivering core services. And, the IT environment has grown increasingly diverse and complex, which in turn creates new risks that must be managed. So while CIOs want to support innovation they often lack the resources and the bandwidth to match the time to market needs of the CMO.

The easy answer is to just recognize the goals of the CMO and CIO aren’t aligned, leading to a situation that may be likened to a romantic comedy or at worst, a foreign film without subtitles.  What is required though is more of a summer blockbuster with a bias for action and a clear outcome. In fact, CMOs that spend time working with IT to help them understand the business goal and make IT a partner in the process report that they are seeing tangible rewards. Some companies have even created a new organization to bridge the gap between marketing and IT. Others have created integrated product teams to break down the silos and completely align goals. The challenge remains one of time to market. Marketing cycles are measured in weeks or months and IT cycles may be months or even years.

This situation is complicated by the fact that we are living in an era where the shelf life of a new product is fairly short. Companies can no longer rest on the laurels of something that’s currently working. In light of heightened consumer expectations and increased competition, if you’re not continually innovating, you will see someone else do it and erode your customer base and revenue.

This was the main theme that we explored last night in New York at the CMO Council Roundtable that was sponsored by 3Pillar. We had a room full of media executives from well-established companies discussing topics like:

  • Can marketing “fail fast, fail often, and fail cheap” in the quest to innovate when they need to work closely with IT to develop new products and revenue opportunities?
  • How can the complexities of the decision-making process be addressed?
  • Where and how can technology be optimally utilized to power new routes to revenue through software development and improved customer engagement process?
  • What is your biggest challenge to software product development and innovation?
  • Where do marketing and IT need to collaborate to be successful?
  • What is driving your software product innovation?
  • How do you partner with your CIO today to develop new revenue streams?

At 3Pillar, we believe the answers to all these questions are deep-rooted in a company’s approach to new software product development. Our own experience working with companies like PBS, BlackArrow, Sky, Eloqua and Northrop Grumman has shown us that overcoming the challenges requires a focus on solving the right business problem, understanding the desired business outcomes and creating a clear governance model to support decision making. With this business outcome focus we can then align the product vision, roadmap and engineering to focus on a shared set of goals with a clear ROI. Software product development requires great design and engineering but it also requires the ability to first understand the business. At the end of the day, it’s not about the product, it’s about what the product does to support your business.

Ken Quaglio

Ken Quaglio

COO, Chief Operating Officer

Ken brings over 30 years of experience to 3Pillar with a focus on strategy and operations. Most recently, as a Principal/Partner with Ernst & Young, he developed a major new health care practice and led their Federal Advisory performance improvement service line. Prior to EY, Ken founded his own consulting business where he advised clients on product and market entry strategies. He served as President of a venture-backed technology startup where he was brought in to help refocus the company. As a Vice President with Electronic Data Systems he led Mobility Solutions, Client Experience Marketing, Analyst Relations and the Global Alliance program with key partners like Cisco, EMC, Sun, Xerox, Oracle, SAP, Microsoft and Dell. He also created the first global CIO Council at EDS, which created an executive-to-executive forum for sharing ideas and improving service. As a Partner with A.T. Kearney he led numerous engagements for clients that included Unilever, Lucent, Campbell Soup, Dow Jones, Meredith Corporation, Pfizer, Canada Post and Pechiney Plastic Packaging. He has spoken and written extensively on the topics of performance and the impact of technology on business strategy. ¨ÜKen¨Üis an adjunct professor with the Whitman School of Management iMBA program at Syracuse University.

Ken is actively involved with Miriam’s Kitchen in Washington DC and serves on a number of advisory committees on issues impacting Veterans and their families. Ken received an M.B.A. in Organization and Management from the Whitman School of Management at Syracuse University and a B.S. in Biological Sciences from Florida State University. He is also a retired Lieutenant Colonel from the Army Medical Service Corps, where he was a medical evacuation pilot.

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