Insights and thought leadership on product strategy, product design, and product development in the form of blog posts, podcasts, and articles for outside publications.

Citibank Skyscraper
March 1,2021

Better UX Design Would Have Saved Citibank $500 Million

Citibank committed one of the “biggest blunders in banking history” when it accidentally wired $900 million in payments last year to Revlon’s lenders, when it only intended to send $7.8 million. While some good samaritan lenders returned the extra payments, others did not, leaving a $500 million deficit in the balance. What’s more, a judge […]

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