PRODUCT EXPANSION AND DISRUPTIVE POSITIONING

Eight years and going strong, our partnership with a top auto insurer has yielded a custom product portfolio that includes a user-friendly iPad app with 4.8 stars in the App Store — 1.4M users a week and rising. As consultative co-innovators, the company has revolutionized their digital product offering to establish technological leadership across the entire car category.

OPPORTUNITY

Shifting gears: Navigating into the tablet space

By 2012, a high-rated, well-reviewed app was vital to B2C relevance and growth. Looking to expand their mobile footprint and enter the tablet space, the client requested an easy-to-use, self-service iPad app that would enable customers to view and pay their policies, realizing the objectives of increased payments, reduced call center volume, and decreased operating costs.

SOLUTION

Need for speed: Building a premium, native iPad app

When a contracted design firm failed to build the product, the company turned to 3Pillar Global, with only two and a half months to deliver before the app release campaign. The iPad app didn’t just need to look cool and function perfectly — it needed to achieve a near-5-star rating and garner a critical mass of positive reviews before the campaign launch. Since the existing web and mobile designs didn’t translate to a tablet app, 3Pillar introduced product strategy and design thinking, closely partnering with their leadership team to rethink the infrastructure and UX to address the needs of the customer.

OUTCOME

Drifting ahead: Driving business outcomes

After timely release, the app earned a 4.8-star rating. The commercials aired in time for the Thanksgiving football season, increasing app usage and driving all targeted business outcomes:

  • Increased premium collections
  • Reduced call center volume
  • Decreased operating costs

With our agile methodology, rapid production pace, and innovative problem-solving, 3Pillar continues to develop new features, improving the user experience, encouraging usage, and maintaining top App Store reviews.

ONGOING PARTNERSHIP

Beyond insurance: Transforming the app into a marketing tool

Envisioning the app as an essential, delightful product for more frequent usage than insurance policy access and bill payment, the client seized the opportunity to leverage augmented reality (AR) for cross-selling, gamification, and dominant technological positioning. 3Pillar spun up a team quickly and delivered fun, useful AR features across multiple global distribution centers, increasing app engagement, and cross-channel insurance sales month over month.

  • Virtual car inspection for collisions and claims process
  • Home scanning to identify personal items that can be added to the policy
  • Car marking to save parking spots and identify waypoints on the map, like gas stations and nearby points of interest
  • Scavenger hunt to celebrate the company’s anniversary

“When I’m working with 3Pillar, I know that I’m working with a highly skilled team of individuals who are as invested in the success of a project as anyone else on the team.”
— Lead Software Engineer