Reducing Insurance Quote Submission Time by 95%

A leading global speciality (re)insurer specializing in underwriting complex risks engaged Chenoa, a 3Pillar Global Company, to develop a new way to combine data, intelligent automation, and human expertise to make smart underwriting decisions.

Problem

The client faced inefficiencies in processing quotes due to disordered data sets and manual, non-standardized entry processes due to the specialized nature of their business across 30+ lines of business. In response, the client engaged Chenoa to build a solution that would optimize their workflow, drive faster turnaround times, and reduce errors across all lines of business, leading to faster, more confident underwriting.

Solution

Chenoa used Unqork, a no-code platform, to build a centralized interface to standardize and automate data entry for underwriters. Chenoa also deployed a Natural Language Processing (NLP) bot from UiPath to parse emails for required quote information, removing the need for manual retrieval. The NLP bot continually learns from various email formats, increasing the accuracy of extracted information and resulting in a highly synchronized workflow with few errors.

Outcomes

The solution reduced quote submission time by 95% — from two hours to a mere 10 minutes — enhancing operational efficiency and productivity.  Additionally, the streamlined interface and automated data processes enabled the speedy onboarding of over 30 different products. This scalability not only met current business needs through a more agile and adaptable underwriting process, but positioned the client for future growth through diversified market offerings.