At the start of our project with an international rent-to-own company, we conducted contextual inquiry at a few of their brick-and-mortar locations. We had the opportunity to observe operations, ask clarifying questions along the way, and capture key information such as delighters and frustrations.
All Posts by Gary Wu
Senior UX Researcher
Gary Wu is a Senior UX Researcher at 3Pillar Global. Prior to joining 3Pillar, he was leading user experience design for military collaboration platforms at Research Innovation Inc and providing UX support to business development and programs at Northrop Grumman Corporation. Gary is passionate about figuring out what people need and using design methods to craft solutions. When he’s not trying to figure out your pain points and motivations, Gary is likely enjoying delicious food with his family or attempting to organize the garage (again).